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Store Policies
Purchasing firearms online
It is illegal to ship firearms to anyone who does not hold an active Federal Firearms License (FFL). Firearms purchased online may be picked up at our store or shipped to an FFL near you. We may contact and verify the FFL you select during checkout before we ship. Contact the receiving FFL before you purchase.
Returns
Please read return policies before you buy. Questions about an item? Email info@whisperingpinestacticalgunsmithing.com before you order. Placing an order means you agree to these terms.
Firearms
- Once a firearm has been transferred to you by a dealer or from our store, no return will be accepted.
- Returns are accepted only if the firearm was shipped incorrectly or if there is damage upon inspection at the dealer.
- Refused or cancelled orders incur a 15% restocking fee.
- If you cannot accept the transfer (denied background check, state restriction, or any other reason), a 15% restocking fee will be charged.
- Shipping charges are non-refundable.
- Manufacturing defects are handled through the manufacturer’s warranty.
Suppressors & NFA items
- Returns are accepted only if the suppressor or NFA item was shipped incorrectly or if there is damage upon inspection at the dealer.
- Once ATF Form 4 paperwork has been started with K-Tron Enterprizes Inc., dba Whispering Pines Tactical & Gunsmithing, or with another dealer, no returns will be accepted.
- Refused or cancelled orders incur a 15% restocking fee. The same 15% fee applies if you cannot accept the transfer.
- Shipping charges are non-refundable. Manufacturing defects go to the manufacturer for warranty repair.
Accessories
- To be eligible for a return or exchange, items must be new, in original packaging. Signs of wear or use will not be accepted.
- Return requests must be initiated within 30 days of the purchase date.
- Returned items incur a 15% restocking fee unless you exchange for a different item of equal or greater value. Additional shipping may apply on exchanges.
- Shipping charges are non-refundable.
Send accessory return requests to info@whisperingpinestacticalgunsmithing.com.
Non-refundable items
Firearms; suppressors / NFA items; clearance or on-sale items; ammunition; optics; flashlights; lasers; tools; bows; arrows; hearing protection.
Used firearms
Used firearms may not be returned. All sales are final. Description and photos (if available) are provided by the seller.
General firearm sales
All firearms, magazines, receivers, and restricted law-enforcement items are sold and shipped in accordance with existing federal, state, and local laws. Many items may be restricted or prohibited in your area — check local and state regulations before ordering.
New firearms ship in the original manufacturer’s box, with magazine(s), accessories, and the applicable warranty. Firearms needing warranty work must be returned to the factory within 1 year of purchase for repair. Accessories and special-order items not normally sold by our store are not covered under our warranty unless we have guaranteed the entire package in writing. Contact the original manufacturer for accessory and special-order warranty information.
Davidson’s GuaranteeD® (only when the firearm is fulfilled by Davidson’s)
If a firearm covered by the Davidson’s GuaranteeD® Lifetime Replacement Program ever becomes defective, Davidson’s will replace it. If no replacement is available, it will be repaired at no charge to you. Return it to the GuaranteeD® retailer where you purchased it and pay return shipping. Upon receipt, Davidson’s ships the retailer a brand-new gun, subject to program terms.
Additional GuaranteeD® program conditions apply when a firearm is fulfilled by Davidson’s. See Davidson’s published GuaranteeD® program details for covered firearms.
